Customer Support Specialist - Contractual AU Mortgage And Finance WFH

Salary: P30,000 to P40,000 (Monthly Package)

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What will you do?

• This role would then support the Customer Support Team Leader as part of the AWS Connect and Corp CRM program to assist with developing SOPs for the team, undertaking UAT (for new functionality releases) and assist in identifying process gaps with the new design.
• Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our Australian-based users, on the CRM platform we build, run and support in-house. You will be providing support to our customers via inbound calls, managing Help Desk tickets, outbound calls when necessary, and via Chat.
  
  

What are we looking for?

Skills Required

• Experience in Contact Centres eg. handling calls, chats and tickets. Ideally has used both AWS Connect (for calls & chats) and SalesForce (for chats & tickets) systems.
• Minimum 2 years of customer-facing in a customer support/service or help desk role, ideally supporting the financial-related industry.
• Excellent English communication skills both verbal and written.
• Technically minded and can navigate through new systems with ease.
• Excellent customer service skills and interpersonal skills with a "Can Do" attitude.
• Strong analytical and problem-solving capabilities.
• Excellent organization and time management skills
• Proactive approach
• Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers
  
  

Join the awesome team and enjoy these benefits & perks:

• Weve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. Its a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself.
• Regular Company Events, Work Life Balance.
• Sleeping Quarters, Coffee at no cost.
• Office Fitness and Wellness Facilities at no cost.
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

#ConnectOSNonTech

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