Customer Success Representative

Responsibilities

• Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
• Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
• Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed

Qualifications

• Bachelor’s Degree preferably in a nursing or medical related field
• Preferably with experience in customer success, account management, or related fields.
• Proficient in English and Filipino, spoken and written
• Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations
• Excellent written communication skills — properly document conversations and escalate relevant cases to the team
• Creative, strategic, and proactive in problem solving and identifying opportunities
• Willingness to work hybrid (2x onsite)
• Open to Morning, Afternoon and Night Shift (Shifts may vary depending on business needs)