CSR Arabic Speaker AU Healthcare WFH

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

Customer Service Associate (Arabic Speaker) is responsible for delivering high-quality customer support to Arabic-speaking customers through various communication channels. The role focuses on resolving inquiries efficiently, maintaining excellent customer relationships, and ensuring a positive customer experience while meeting service level standards.

Key Responsibilities

• Provide professional customer support to Arabic-speaking customers via phone, email, and chat
• Handle customer inquiries, concerns, and complaints in a timely and courteous manner
• Accurately document customer interactions, transactions, and resolutions in internal systems
• Resolve issues related to accounts, orders, billing, or service requests based on company procedures
• Escalate complex or unresolved issues to relevant teams when required
• Maintain a strong understanding of company products, services, and policies
• Ensure compliance with quality standards, data privacy, and company guidelines
• Meet individual and team KPIs including response time, resolution rate, and customer satisfaction
• Contribute to continuous improvement by providing feedback on recurring issues and process gaps
  
  

Key Skills & Competencies

• Fluent in Arabic (spoken and written)
• Proficient in English for internal communication and documentation
• Strong verbal and written communication skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to manage difficult conversations with professionalism and empathy
• High attention to detail and accuracy in data entry
• Ability to work independently and as part of a team in a fast-paced environment
  
  

Qualifications & Experience

• Previous experience in customer service, call center, or shared services is preferred
• Experience supporting international or Middle East customers is an advantage
• Familiarity with CRM systems and basic computer applications (MS Office, ticketing tools)
• Willingness to work shifting schedules, weekends, or holidays if required
  
  

Other Requirements

• Must have no work restrictions in the Philippines
• Reliable internet connection and suitable home/office workspace
• Hybrid, 3X onsite
  
  

Join the awesome team and enjoy these benefits & perks:

• WFH/Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client offers offer a variety of in home aged care services Melbourne residents trust, including personal care, nursing care, Allied Health support, and dementia care.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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