Credit Control Analyst

Who are we?

Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

You’re a detail-oriented and proactive Credit Control Analyst who enjoys owning the day-to-day mechanics of the collections processes, while also understanding how your work fits into the bigger financial picture. You thrive in a fast-paced environment, take pride in clean processes, and enjoy working closely with customers and internal teams to resolve issues and keep cash flowing. You’ll work closely with the Credit Control Lead to ensure accurate timely collections, and a great customer experience.

What you will do

• Own the day-to-day collections activities, including cash application, resolving customer queries, following up overdue invoices, sending statements, setting up direct debit, reconciliations and account adjustments
• Actively manage accounts receivable backlogs, ensuring issues are resolved quickly to allow for on time payments
• Perform daily follow-ups on overdue invoices, identifying root causes and driving resolution through to payment
• Respond to customer invoice enquiries with professionalism and a solutions-focused mindset
• Support cash collection outcomes by maintaining strong customer relationships and disciplined follow-up
• Investigate billing discrepancies and collaborate with internal teams (Sales, Customer Success, Finance) to resolve issues
• Maintain accurate AR and customer records and contribute to reporting on aged debt and collection activity
• Identify recurring issues or inefficiencies and proactively suggest process improvements

What you’ll need

• At least 5 years of proven experience in a Credit Controller, Accounts Receivable, or Billing & Collections role
• Strong understanding of how invoices are raised, applied, and reconciled
• High attention to detail with a strong process and control mindset
• Ability to manage high volumes of transactional work while maintaining accuracy
• Strong communication skills and confidence engaging with customers about payments
• Ability to think beyond individual transactions and understand the broader revenue and cash flow impact
• Direct experience using AI tools in your day-to-day work, or a strong openness and eagerness to learn how to apply them to enhance outcomes

Some nice to have

• Experience working with Sage, other ERPs, billing, or CRM systems
• Exposure to SaaS, subscription, or technology-based billing models
• Experience supporting process improvements or automation initiatives
• Comfortable working with reporting, ageing analysis, or AR metrics

Our values

• We are bold
• We are all in
• We are customer obsessed
• We do what we say
• We are good humans

Benefits

• A truly flexible workplace through our Flex@HF approach
• The opportunity to be part of a fast-growing global tech company
• 20 days of paid annual leave to support a healthy work-life balance
• 4 extra days leave to focus on your wellbeing
• Comprehensive HMO coverage for your health needs
• A focus on learning and development through Humanforce HR
• A generous talent referral program – know great people, be rewarded
• Contemporary and practical Employee Assistance Program
• A cool reward and recognition program – shout to your colleagues and earn points to spend
• Fun, collaborative culture with passionate people
• A workplace where you can genuinely improve the world of work!

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.