Client Success Manager AU Offshoring Hybrid

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

Position Summary

The Client Success Manager (CSM) is responsible for managing and nurturing relationships with commercial clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. Acting as the primary point of contact for high-value accounts, the CSM serves as a trusted advisor to key stakeholders, providing strategic guidance and proactively identifying opportunities for clients to maximize the value of our services. This role also collaborates closely with Sales, Recruitment, and other internal teams to deliver a seamless client experience and support business growth.

Key Responsibilities

• Client Relationship Management
• Serve as the main point of contact for commercial clients, ensuring consistent communication and relationship-building.
• Build and maintain strong, long-lasting relationships with clients, acting as a trusted advisor.
• Develop and maintain relationships with key stakeholders and executive sponsors to align solutions with client objectives.
• Proactively identify client needs, anticipate challenges, and provide strategic recommendations to ensure success.
• Account Management & Solution Delivery
• Ensure timely and successful delivery of company solutions according to client requirements and objectives.
• Clearly communicate progress, milestones, and any changes to project requirements to clients and internal teams.
• Manage high-value and strategic accounts, ensuring client satisfaction, loyalty, and long-term partnerships.
• Monitor account health and provide regular reports on key metrics, usage, and value realization.
• Business Growth & Opportunity Identification
• Identify opportunities to expand services within existing accounts and support upselling or cross-selling initiatives.
• Collaborate with Sales and Recruitment teams to leverage client insights for business development.
• Recommend solutions and improvements tailored to client needs to drive additional value and growth.
• Issue Resolution & Escalation Management
• Handle complex client requests and issue escalations promptly and effectively.
• Act as an internal advocate for clients, ensuring their feedback and concerns are addressed.
• Develop solutions collaboratively with internal teams to resolve challenges while maintaining client satisfaction.
• Collaboration & Internal Coordination
• Work closely with Sales, Recruitment, and operational teams to ensure client expectations are met or exceeded.
• Support internal stakeholders with client insights, reporting, and updates to drive strategic decision-making.
• Contribute to the development and enhancement of client success processes and best practices.

Qualifications & Requirements

• Education: Bachelor’s degree in Business, Marketing, Communications, or related field.
• Experience: 3–5 years in client success, account management, or relationship management roles. Experience managing high-value or strategic accounts is preferred.
• Skills & Competencies:
• Strong communication, interpersonal, and relationship-building skills.
• Proven ability to manage high-value client accounts and deliver business results.
• Excellent problem-solving, conflict resolution, and critical thinking abilities.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
• Strategic mindset with a proactive approach to client success and business growth.

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities
  
  

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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