Client Service Operations Analyst - Overnight Weekend

HOW TO APPLY

Click the "Apply" button above or follow this link to review and respond to our questionnaire:

Link to the questionnaire

ABOUT FINSIGHT

FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the worlds largest global corporations. We are headquartered in New York City with offices in London, Singapore, Kyiv, Hong Kong, Miami and Manila.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

We are expanding our operations in Metro Manila (Bonifacio Global City) and are eager to build a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities will include:

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Facilitating communication among internal and external stakeholders
• Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
• Coordinating business conference calls and live web events
• Industry research, data entry and data verification
• Client onboarding and product training
• Application testing and quality assurance to identify and report any issues or bugs
• Preparing and maintaining operational procedures to facilitate service and support
• Soliciting and internally communicating client feedback

What you will learn / reinforce in this role:

• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use audio and video editing software (Audacity and Adobe Premiere)
• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS

Hard Skills / Experience

• English - Native or Bilingual
• Strong proficiency with computers
• Proficiency with online research (knowing how to find things online beyond “Googling it”)
• Proven client-facing experience in a fast-paced environment
• Exceptional interpersonal and customer service skills
• Basic knowledge of Google Suite or Microsoft Office Suite (Excel, Powerpoint, Teams or their equivalence)

Soft Skills

• Critical thinking
• Attention to detail
• Clear and concise written and verbal communication
• Good attitude and coachability
• Reliability
• Self-organization
• Self-motivation
• Ability to get things done

COMPENSATION

• Base Salary: ₱109,000 to ₱113,000 monthly (includes a weekend Differential of ₱8,500 monthly)
• Night differential pay on top of base salary for hours worked from 10PM to 6AM PHT

Benefits

• 15 days paid vacation
• 5 days paid sick leave
• 13th Month Pay
• Performance based yearly salary review
• HMO package
• De Minimis Benefits
• Team building and other activities

SHIFT AVAILABILITY

• Saturday to Sunday (9PM to 9AM PHT) + 2 Weekdays (9PM to 7:30AM PHT)
• Saturday to Wednesday (9PM to 6AM PHT)
• Thursday to Monday (9PM to 6AM PHT)

*This is a hybrid in-office / WFH position. Weekend days can be WFH and Weekdays will be worked in office

LOCATION

• Bonifacio Global City