Client-Facing Service Delivery Manager SLA Excellence
Talentmate
Philippines
1st November 2026
2611-39362-566
Job Description
Xerox Holdings Corporation is seeking a Service Delivery Manager to oversee end-to-end service delivery for multiple client accounts within our Shared Services group. You will ensure client satisfaction, meet SLAs and KPIs, and drive continuous improvement across operations and reporting.
You will collaborate with clients, internal teams, and external partners to manage SOWs, contract changes, and service transitions, while monitoring financial performance and exploring growth opportunities.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Metro Manila |
| Company Website: | https://www.lexmark.com/en_ph/careers.html | Job Function: | Operations Management |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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