Carrier Relations Manager

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

As a Carrier Relations Manager at CEQUENS, you will be instrumental in fostering and nurturing enduring partnerships with Mobile Network Operators and Telcom partenr. You will serve as a crucial intermediary, dedicated to overcoming obstacles, maintaining high levels of satisfaction among MNO partners, and actively contributing to the expansion of CEQUENS' presence in the market. Your responsibilities encompass delivering innovative technologies and solutions, including SMS monetization, SAAS and CPaaS offerings, channel partnerships, and connectivity improvements. There is also an element of winning new clients so you must have a hunting mindset.

MAIN AREAS OF RESPONSIBILITY

Relationship Management

Build and nurture strong, lasting relationships with MNOs globally

You will be the primary point of contact for MNOs, ensuring their needs are met and addressing any challenges

Implement strategies to enhance partnerships with MNOs

Collaborate closely with cross-functional teams to align goals and deliver exceptional service

Monitor industry standards and regulations related to MNOs in different countries

Deliver Cutting-Edge Technologies

Present and promote CEQUENS' innovative technologies and solutions to MNO partners, including SMS monetization strategies, SAAS and CPaaS offerings, channel partnership opportunities, and enhancements in connectivity

Drive CPaaS sales by identifying opportunities and developing channel partnerships

Enhance our service offerings through strategic collaborations

Identify growth opportunities to expand CEQUENS' presence in existing and new markets

Drive CPaaS partnership growth by structuring monetization models, commercial frameworks, and go-to-market plans with MNO and enterprise partners

Own the end-to-end CPaaS partnership lifecycle, from opportunity identification through negotiation, contracting, and onboarding

Conduct carrier needs analysis to identify relevant CPaaS use cases, translating partner pain points into tailored solutions that drive adoption and revenue growth

Contribute to Growth

Play a key role in driving the expansion of CEQUENS' market presence by identifying opportunities for growth, proposing strategic initiatives, and collaborating with cross-functional teams to execute plans effectively.

Proactively identify and resolve any challenges or issues faced by MNO partners, working closely with internal teams to deliver effective solutions and maintain satisfaction.

Participate in Carrier RFI/RFP responses and other special projects, coordinating cross-functional input to deliver competitive, well-positioned, and on-time submissions.

Drive growth in account revenues by identifying upsell and cross-sell opportunities across existing carrier and partner accounts.

Own account-level revenue growth plans, tracking performance against targets and course-correcting with data-driven initiatives

Industry Engagement

Represent the company at industry events, conferences, and forums.

Share insights and trends to position the company as a thought leader in the carrier relations space.

Requirements

QUALIFICATIONS & SKILLS

Experience

Minimum of 10 years of experience in carrier relations,

Education

Master/Bachelor's degree in Business Administration, Telecommunications, or related field; Master's degree preferred.

Skills

Proven experience in carrier relations in a related role within the telecommunications industry is a must

Strong understanding of mobile network operations, technologies, and market dynamics.

Great sales skills and good connections with telecom operators

Excellent communication, negotiation, and relationship-building skills.

In-depth knowledge of the SMS and CPaaS industry, including regulatory requirements is a must

Strategic thinking, problem-solving abilities, and a results-driven mindset.

Willingness to travel internationally as required for client meetings, conferences, and partnership development.

Proficiency in English; additional languages a plus.