Care Partner - Roster Management AU Healthcare - NDIS Hybrid

Salary: 55,000-60,000 Package

Schedule: Monday- Friday (07:00 AM-04:00 PM PHT)

What are we looking for?

Skills Required

• Tertiary qualification in Health or a related field and relevant experience in care management evidenced.
• Relevant professional experience in home care, care management, or a related healthcare setting.
• Previous experience in rostering or scheduling, preferably in a healthcare or home care setting.
• Knowledge of home care packages and an understanding of the care needs of elderly or individuals with disabilities.
• Strong knowledge of home care regulations, industry standards, and best practices.
• Excellent interpersonal and communication skills, with the ability to interact effectively with diverse populations.
• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS, infection prevention and control, and SIRS) setting.
• Ability to comply with and awareness of work health and safety (WHS).
• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS, infection prevention and control, and SIRS) setting.
• A current First Aid and CPR Training
  
  

What will you do?

The Care Partner is responsible for overseeing and managing the delivery of comprehensive care services to individuals receiving care in their homes besides the effective coordination and management of rostering activities within a home care organisation. The Care Partner plays a vital role in the effective coordination and management of rostering activities within a home care organisation. The primary responsibility of this position is to ensure the timely and efficient allocation of support workers to clients receiving home care packages. The Care Partner collaborates closely with the care management team, support workers, and clients to ensure the delivery of high-quality care services that meet individual needs and preferences.

The purpose of the Care Partner position is to provide quality, day-to-day support to management and staff.

Key Responsibilities

Rostering Management:

• Develop and maintain the rostering system to ensure optimal allocation of support workers to clients.
• Coordinate and manage the scheduling of client visits and support worker assignments, taking into
  
  

account factors such as availability, skills, geographic location, and client preferences.

• Monitor and track rostering changes, ensuring that the roster remains accurate, up-to-date, and
  
  

reflective of any modifications or cancellations.

• Identify and resolve scheduling conflicts or gaps in coverage promptly, ensuring the provision of
  
  

uninterrupted care services to clients.

• Care Planning:
• Collaborate with Participants, their families, and healthcare professionals to establish and update care goals.
• Regularly review and evaluate care plans to ensure their effectiveness and make necessary adjustments.
• Provide ongoing guidance and support to care providers, conducting regular performance evaluations and identifying areas for improvement.
• Participant and Family Support:
• Establish strong relationships with Participants and their families, serving as a primary point of contact
  
  

and addressing any concerns or issues promptly.

• Educate Participants and families on available resources, support services, and care options to promote their well-being and independence.
• Advocate for Participants needs, ensuring their rights and preferences are respected throughout the care process.
• Collaboration and Communication:
• Collaborate closely with the care management team to understand the specific care requirements of clients and the skills and capabilities of support workers.
• Maintain effective communication channels with support workers to ensure their availability and to
  
  

address any concerns or issues related to scheduling.

• Communicate with clients and their families to understand their preferences, accommodate special requests, and address any concerns related to scheduling or support worker assignments.
• Compliance, Documentation and Reporting:
• Maintain accurate and up-to-date records of support worker availability, client preferences, and visit schedules.
• Generate reports on rostering activities, including key metrics such as service utilisation, support worker allocation, and client satisfaction.
• Ensure compliance with relevant organisational policies, procedures, and regulatory requirements
  
  

related to documentation and reporting.

• Ensure compliance with all relevant regulations, policies, and procedures, including maintaining accurate and up-to-date client records.
• Monitor and address any potential risks or safety concerns, implementing appropriate measures to mitigate them.
• Participate in quality improvement initiatives, identifying areas for enhancement and implementing effective strategies.
• Budgeting and Financial Management:
• Track overdue, and pending budget.
• Ensure the financial resources align with organisational goals while monitoring expenditures to maintain financial stability.
• Develop, allocate and manage financial resources and budget utilisation and monitor surplus/deficit strategies.
• Continuous Improvement:
• Identify opportunities to improve rostering processes, systems, and workflows, and contribute to their implementation.
• Proactively seek feedback from support workers and clients to identify areas for improvement and address any concerns related to scheduling or service delivery.
• Develop an action plan to address the raised feedback by following the appropriate process and procedures to ensure an effective resolution.
• Respond to feedback in a timely manner and Implement changes if feedback highlights areas for improvement.
• Communicate the changes and solutions to relevant teams, and resolve all raising concerns.
• Stay updated with industry trends, best practices, and emerging technologies related to rostering and home care services.
• Collaboration and Communication:
• Foster effective communication and collaboration among care providers, clients, families, and other
  
  

healthcare professionals involved in the care process.

• Act as a liaison between clients and the organization, conveying feedback, concerns, and suggestions to improve service delivery.
• Participate in team meetings, training sessions, and professional development activities to stay updated on industry best practices and advancements.
• Incident Management:
• Log incidents with relevant details (time, impact, symptoms, affected systems, etc.).
• Monitor Incidents and reports and Identify whether the incident is recurring or related to an existing issue.
• Assign priority based on impact and urgency to ensure timely resolution.
• Maintain clear records of incidents, resolutions, and response times.
• Conduct post-incident reviews to identify areas for improvement.
  
  

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an organization that provides home care services in Melbourne, Victoria, and New South Wales, Australia. Their mission is to deliver exceptional quality care within the Aged Care and Disability Sectors. They offer government-funded support options for individuals aged 65 years and over through home care packages and the Commonwealth Home Support Program. As registered NDIS providers, they also offer disability support services.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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