Business Support Executive AU IT Services Hybrid

Schedule: Monday to Friday (07:00 AM-04:00 PM PHT)

Business Support - Reporting & Monitoring

• Manage and prepare monthly reports for key stakeholders, including:
• Consolidated Oracle Time and Labor (OTL) report for internal review and submission to FMO for project cost allocation
• Labour Utilisation Dashboard for delivery resources related to BS Services and BS Solutions projects for the SSB senior leadership team
• Manage highly confidential project financial information in compliance with corporate information security policies
• Support project cost management for identified key projects by monitoring actual versus planned expenditures to ensure accountability and cost efficiency
• Analyse data to evaluate Services & Solutions Business (SSB) / PMO performance and delivery resource utilisation to improve productivity
• Establish, enhance, and consolidate dashboard tools to analyse and monitor resource productivity

Departmental Digital Transformation Initiatives (Requires knowledge of the SSB Business Solutions portfolio to validate project categorisation and coordinate with cross-functional teams.)

• Participate in business process improvement initiatives and cross-functional operational projects
• Serve as System Administrator and validator for SSB OneConnect (OneInvoice: eApproval module for third-party invoices / OneTime)
• Administer and support SSB digital systems, including:
• Solutions & Services Productivity Dashboard (PowerApps & Power BI)
• Solutions & Services Utilisation Dashboard (PowerApps & Power BI)
• Solutions & Services Project Code Assignment (Power Automate & PowerApps)

Other Duties

• Undertake stretched assignments and special projects as part of staff development and exposure to other areas of work within FBSG
  
  

Essential & Desired Experience Essential

• Minimum of 2-3 years of related experience in program and/or project management within an IT Professional Services environment
• Strong communication and organisational skills, with the ability to work independently and collaboratively across functions
• Strong analytical and problem-solving capabilities
• Proficiency in data analytics tools and techniques to analyse trends and identify patterns that support departmental objectives
• Exposure to managed services, software, or solutions environments is an advantage
• Experience in implementing operational improvements or digital transformation initiatives is highly preferred
• Excellent written, verbal, and interpersonal communication skills
• High attention to detail and the ability to manage multiple tasks simultaneously
• Demonstrated discretion in handling confidential information
• Ability to exercise sound judgment and initiative when responding to enquiries
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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