Business Interlock Associate Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Business Interlock Associate Manager

WORK SETUP: Return to Office

OVERALL PURPOSE:

Cap Dev KMKT lead is required for all new NGCO accounts getting transitioned in PH. The lead is required to oversee and govern KMKT activities for the accounts in transition under NGCO voice/non voice.

RESPONSIBILITIES:

The Capability Development – Instructor Associate Manager is responsible for the overall capability development program in specific business units in the Accenture Operations workforce. He/She provides direct support to business unit(s) of high complexity.

• Directing/Conducting the needs assessment cycle

• Aligning and managing business needs with solutions, budgets, cost implications, and quality

• Designing and developing capability development solutions • Coordinating or delivering capability development events

PROCESSES:

Review, Control and Improve the following Capability Development processes:

1. Needs Assessment

• Facilitate design, development, analysis, and scope of the needs’ assessment initiative

2. Alignment and Management

• Manage the interaction between Capability Development team, the business deals, and support groups

3. Design /Development

• Design and develop capability development solutions particularly on functional skill areas

4. Coordination/Delivery

• Coordinate the program flow from development to evaluation

OTHERS:

Project Shift Schedule: Rotation Shift

Project Rest Day: Rotation Off

Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

• At least 7-8 years of experience in Learning Operations, Knowledge Management, Transition, Operations, or Process Documentation

• Any F&A/HR/Health domain not necessarily in Learning

• Supervisory experience is an advantage

• Prior exposure to BPO / Shared Services / IT or Business Operations transitions is an advantage

• Excellent communication Skills

• Experience working with clients or global stakeholders preferred

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com