Business Analyst

Job Description

Join a team where your expertise keeps critical mortgage servicing systems running smoothly and efficiently. As a key player, you’ll help drive operational excellence and support the backbone of our mortgage servicing business. Your work will directly impact our ability to deliver outstanding service to our clients and stakeholders. If you thrive in a collaborative, fast-paced environment and enjoy solving complex challenges, this is the opportunity for you. Make a difference with us and grow your career in a dynamic, technology-driven setting.

As a Business Analyst professional in the Mortgage Servicing Technology team, you ensure the reliability and efficiency of our LoanSphere and Mortgage Servicing Platform systems. You provide essential support to end-users, resolve technical issues, and collaborate with IT and business partners to maintain seamless operations. You play a vital role in upholding compliance, data integrity, and continuous improvement. Together, we create a secure and effective servicing environment for our clients.

Job Responsibilities

• Monitor and maintain the health and performance of LoanSphere and MSP systems
• Identify and resolve system issues to minimize operational disruptions
• Respond to and troubleshoot user-reported problems with clear communication
• Provide technical support and guidance to end-users on system functionality
• Log, track, and manage incidents and service requests, following escalation procedures
• Collaborate with IT teams and vendors to resolve complex technical issues
• Support scheduled system maintenance, upgrades, and patch deployments
• Validate system functionality post-upgrade and assist with user acceptance testing
• Generate and distribute system performance and usage reports
• Maintain accurate documentation for system processes and troubleshooting guides
• Communicate system changes, outages, and updates to stakeholders
  
  

Required Qualifications, Capabilities, And Skills

• Minimum 1 year of experience supporting mortgage servicing systems or similar technology platforms
• Strong problem-solving and analytical skills
• Excellent verbal and written communication abilities
• Experience with system monitoring, troubleshooting, and incident management
• Ability to follow established escalation and support procedures
• Familiarity with compliance, security protocols, and regulatory requirements
• Proficiency in generating reports and maintaining documentation
• Ability to work collaboratively with IT, business teams, and external vendors
• High attention to detail and organizational skills
• Commitment to maintaining data integrity and confidentiality
  
  

Preferred Qualifications, Capabilities, And Skills

• Experience with LoanSphere and Mortgage Servicing Platform (MSP)
• Knowledge of mortgage servicing processes and industry best practices
• Exposure to system upgrades, patch management, and user acceptance testing
• Experience supporting compliance audits and remediation activities
• Familiarity with process improvement and automation initiatives
• Ability to configure systems for new or updated business processes
• Bachelor’s degree in Information Technology, Computer Science, or related field
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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