Assumptions Processing Supervisor

Job Description

Join our team as an Assumptions Processing Supervisor in Home Lending, wherein you will be responsible for managing a team of Specialists who process (Assumptions/Name Change, Successor in interest, property ownership changes, and mortgage assistance modification and assumption for their mortgage and home equity account) requested by a customer or third party. Support includes workflow management, quality control and adherence to defined processes. Ongoing coaching and development of Specialists is a key area of responsibility.

As an Assumptions Processing Supervisor in our Home Lending team, you will be responsible for managing a team of Specialists who process various customer requests. Your role will include workflow management, quality control, and adherence to defined processes. You will also be responsible for the ongoing coaching and development of Specialists. You will manage a dedicated group of analysts focused on assumption processing, create and monitor team member and department objectives, and manage a high volume of routes and requests while maintaining SLA. Your role will also involve defining, monitoring, and reporting key operational metrics, implementing and managing balanced scorecards at the employee, team, and department levels, and adhering to Human Resource policies and procedures for the department.

Job Responsibilities

• Manages dedicated group of analysts focused on assumption processing.
• Creates and monitors individual and department objectives.
• Manages a high volume of routes and requests while maintaining SLA.
• Defines monitor and report key operational metrics; implement and manages balanced scorecards at the employee team and department levels.
• Leads coach delegate and mentor staff.
• Adheres to Human Resource policies and procedures for the department which includes but is not limited to hiring, training, performance evaluation, merit review, performance counseling and compensation.
• Supports upper level management reporting and initiatives as requested.
• Oversees the processing and reporting of work following strict departmental procedures standards deadlines and internal/external regulations.
• Monitors volume and work produced to ensure employee schedules do not allow for missed SLAs.
• Manages projects and initiatives related improvement of processes customer and employee experience.
  
  

Required Qualifications, Capabilities And Skills

• Two plus years operations management experience.
• Demonstrated ability to coach and develop employees for performance excellence.
• Proficient in Microsoft Office applications.
  
  

Preferred Qualifications, Capabilities And Skills

• Knowledge of MSP, MBWS, Vanceo, HomePort and EPIC preferred.
• Two plus prior experience in a mortgage servicing role preferred.
  
  

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

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