AR Disputes And Collections Specialist PH - ENGLISH - 17900

Position : AR Disputes and Collections

Work Hours (Client) : 10am - 6pm PHT

Pay Range : Pay is in USD, amount to be determined (varies based on skill set and experience level)

Location of Search : PHILIPPINES

Work Location : Onsite Work (must be willing to relocate if needed)

Must be from PHILIPPINES

Must be able to speak ENGLISH

Role Overview

The AR Disputes & Collections Specialist role manages the end-to-end order-to-cash lifecycle, covering Collections, Cash Application, and AR Disputes. Responsibilities include ensuring timely cash collection, accurate payment application, dispute resolution, process improvements, and compliance. The role spans four tiers, reflecting increasing scope, complexity, leadership, and strategic impact.

Duties & Responsibilities

Core Responsibilities (All Tiers)

• Collections: Manage overdue accounts, secure payments, define payment plans, and collaborate to resolve blockers.
• Cash Application: Accurately apply customer payments, resolve unapplied or misapplied cash, and support reconciliations.
• AR Disputes: Investigate and resolve disputes, perform root cause analysis, process credits, and collaborate with stakeholders.
• Controls & Reporting: Maintain audit-ready documentation, comply with policies, and report key metrics.
  
  

Tier 1 - AR Operations Associate

Duties & Responsibilities

• Execute low-to-moderate complexity tasks across collections, cash application, and disputes
• Follow defined processes and escalate exceptions as needed
• Maintain accurate records and communicate professionally with customers
  
  

Experience & Skills: 0-2 years AR/collections/cash application experience; ERP exposure (SAP, Oracle, NetSuite); basic Excel; attention to detail

Tier 2 - AR Operations Associate (Experienced)

Duties & Responsibilities

• Independently manage moderately complex portfolios
• Develop account-level collection strategies, resolve exceptions, and mentor Tier 1 associates
• Analyze trends and root causes to prevent recurring issues
  
  

Experience & Skills: 2-4 years AR operations; advanced ERP/Excel; analytical problem-solving; cross-functional communication

Tier 3 - AR Operations Senior

Duties & Responsibilities

• Lead daily AR operations and manage team performance
• Own SLAs/KPIs, quality assurance, escalations, and stakeholder reporting
• Drive process improvements, standardization, and team training
  
  

Experience & Skills: 4-6 years AR/order-to-cash with people leadership; advanced reporting; end-to-end AR controls

Tier 4 - AR Operations Senior Experienced

Duties & Responsibilities

• Set strategy and governance for AR operations
• Lead continuous improvement, manage escalations, optimize cost-to-collect, and oversee talent development
• Partner with SMEs to align business requirements with operational delivery
  
  

Experience & Skills: 6-8 years AR/order-to-cash leadership; strategic operational leadership; financial acumen; executive stakeholder management

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