APAC Program Marketing Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

APAC Program Marketing Specialist - Manila, Philippines

Genesys is seeking an APAC Program Marketing Specialist to execute scalable, high impact programs that drive pipeline generation and brand engagement across the region. This role will focus on managing customer events, online campaigns, and regional webinar programs that fuel demand and accelerate growth.

You will collaborate closely with country marketing leads, customer marketing, and sales teams to align online and in-person experiences, ensuring every campaign contributes to our regional business objectives.

Key Responsibilities

• Manage, and execute a calendar of scalable APAC webinars, online events, and digital campaigns
• Partner with the Customer Success team to support seminars, advocacy activities, and customer engagement programs.
• Work with country marketing leads to ensure online initiatives complement and extend live and field events.
• Serve as the primary owner of internal marketing communications, ensuring regional alignment and visibility of programs and results.
• Measure campaign effectiveness, providing insights and recommendations for optimization.
  
  

About You

• Experience: at least 5 years of experience in B2B marketing.
• Ability to execute scalable programs that align to pipeline goals and regional business priorities.
• Strong written and verbal communication skills, with the ability to deliver clear internal and external messaging.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Comfortable operating in a diverse, multi-country environment and adapting global programs for regional relevance.
• Collaborative, proactive, and committed to contributing to the Genesys culture of innovation and customer obsession.
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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