AI Voice Support Specialist

What is AI Voice?

AI Voice is an exciting AI product that calls leads for Ylopo clients!

The AI Voice Support Specialist plays a crucial role in managing AI Voice submissions, interacting with clients to gather information, configuring AI Voice setups, and providing live product support.

The responsibilities include both administrative tasks, such as updating trackers and Salesforce tags, and technical duties, like implementing AI Voice and configuring Strypes and CRM settings for clients.

Effective communication skills, including Zoom, calls, texts, and email, are essential for client interaction.

The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle. Collaboration with internal departments, including billing, sales, product support, and client success management, is a key aspect of the role.

Responsibilities

• Support clients on AI Voice accurately and timely
• Configure AI Voice on client’s behalf
• Communicate with clients via zoom video, text, call, and/or email as needed to ensure a positive experience
• Serve as Subject Matter Expert for AI Voice product
• Meet all KPIs, including setup time and AI Voice accounts sent live
• Maintain satisfactory standards of training and undertake such training and development as reasonably required by the company
• The AI Voice Support Specialist acts as a subject matter expert, guiding clients through the AI Voice implementation process and supporting them throughout their lifecycle, including having retention conversations when needed.
  
  

• Previous experience in a support, training, customer service, or sales role
• Professional manner, Positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take the initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information about the various processes required for different account changes
• Understanding of real estate and the real estate profession a plus, but not necessary
  
  

• Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
• MUST have the latest Operating System (Windows 11 64bit / Mac Ventura/Sonoma)
• RAM should be at least 16GB with 100GB free disk space
• MUST have a back-up computer with the same specs as the main device
• A headset with noise cancelling feature is a must
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
• Back up power source