Accreditations Administrator AU Mortgage WFH

Schedule: Monday - Friday (06:00 AM - 03:00 PM PHT)

About The Role

The Accreditations Administrator will be responsible for managing the process required to get our brokers accredited with our lender panel as well as maintaining systems, documents and lender process changes for the business. The role is critical in minimizing the downtime required for a new broker to achieve productivity while also providing guidance and support to ensure a smooth transition into our business.

What will you do?

• Accurately prepare lender accreditation related documentation for broker completion.
• Facilitate the completion of the accreditation documents for new and existing brokers within the network.
• Submit all required documents to the lenders with a focus on both speed and accuracy.
• Manage the accreditation process with both the broker and the lender to ensure broker accreditations are received in a timely manner and brokers are kept informed of their progress.
• Maintain the data integrity of accreditation related information within our customer relationship management system.
• Manage and respond to daily emails received through shared team mailboxes.
• Support and assist the Onboarding Team to ensure fast and efficient broker onboarding.
• Work with the lenders and our Product and Partnerships Team to ensure the network is kept up-to-date with any changes to lender requirements or processes.
• Collaborate with the National Onboarding and Agreements Team to continually look for ways to improve and develop the accreditations process to ensure we are following the best practice, and to drive these changes within the business.
• Manage the updating of lender forms.
• Answer incoming calls promptly and professionally that come through from our Customer Care team ASk LMG.
  
  

Skills Required

• To be successful in this role, you will have a positive "can do" attitude and a willingness to contribute as required to ensure the teams success.
• While experience in lending is not essential, you will have a minimum of 1-2 years customer service/ administration experience in a fast paced and challenging environment.
• You will have high attention to detail, strong written and verbal communication, outstanding customer service orientation and enjoy the challenge of working to deadlines.
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• Available Work Set up: Work from Home.
• Competitive salary package and annual performance review, monthly rewards and recognition program.
• HMO Coverage up to 2 free dependents (Medical, Dental and Group Life insurance) on Day 1.
• Mandatory Government Benefits and 13th Month Pay.
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave.
  
  

Financial Perks:

• Access to a Financial Assistance Program through one of the leading FinTech Company in Philippines.
• Earn as much as PHP 21,000 referral bonus - help a friend land a job and get rewarded.
  
  

Work-Life Integration and Perks:

• WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges).
• Regular company-wide events, engagement activities, and a culture that values work-life balance.
• Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms).
• Cafeteria with affordable food concessionaire partners.
• Complimentary coffee and ice cream every day.
• Sleeping Quarters and Shower rooms for comfort and convenience.
  
  

Prime Location

• Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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