Accounts Receivable - Collection AU Retail Hybrid

Schedule: Monday - Friday (7:00 AM - 4:00 PM PHT)

What will you do?

Role

The primary responsibility of this role is to support and administer the companys 30-Day Accounts. These include but are not limited to:

• Opening new accounts
• Answering and responding to inbound customer queries
• Reviewing credit limits
• Allocating payments
• Refunds
• Collection Calls
  
  

Responsibilities:

• Answer inbound phone calls in accordance with agreed KPIs and ensure agreed customer service levels are maintained
• Undertake first call problem resolution for all relevant customer enquiries and for all escalated customer enquiries ensure they are followed up and managed in a timely manner
• Escalate all other issues to the appropriate team member for resolution
• Review all referred credit limits in accordance with the agreed risk matrix and make considered and appropriate recommendations to the relevant approver
• Assist and review all referred new account applications in accordance with the agreed risk matrix and make considered and appropriate recommendations to the relevant approver
• Assist with review and analysis of non-auto allocated payments and determine appropriate resolution in a timely manner
• Understand and achieve set KPIs in line with the Leadership model
• Compile and process all refunds within a timely manner and within delegations of authority
• Assist with set of new vendors in ERP system in line with agreed policies and procedures
• Conduct all task and activities in accordance with all applicable laws including Trade Practices laws and comply with any procedures and policies within the group
  
  

Skills Required

• 2 years experience in either a similar credit role or a finance administration role.
• Knowledge of computerised invoicing and debtors accounting systems.
• Excellent customer service skills with an ability to effectively manage difficult customers and situations whilst remaining calm and in control
• Technologically savvy and able to work within an automated environment
• Excellent communication skills (both verbal and written) across a diverse audience
  
  

Nice to Have:

• Experience using SAP
  
  

Join the awesome team and enjoy these benefits & perks:

• Hybrid work set up - 3x onsite and 2 days WFH per week
• Competitive salary package
• Financial Assistance Program
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is Australias largest supplier of office and stationery products at low prices everyday. Buy online or visit our stores now.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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