Accounts Receivable AU Security Solutions WFH

Salary: P55,000 -P65,000 (Monthly Package)

Schedule: 06:00 AM to 03:00 PM (Monday to Friday)

The Credit Administration Officer (Offshore) is responsible for providing high-volume, accurate, and timely support to the Finance Credit Team.

The primary focus of this role is administrative and transactional support. This role does not perform direct credit collection activities such as phoning customers for payment, negotiating payment arrangements, or initiating legal recovery. All collection and negotiation activities remain the responsibility of onshore Credit Controllers and Credit Manager.

What are we looking for?

• Minimum of 2 years experience in a finance, shared services, or administrative environment with proven accuracy and reliability in transactional processing
• Strong understanding of accounts receivable processes, banking/receipting, and reconciliations
• Proficient in the use of large-scale ERP systems (e.g. Epicor or similar) and confident using Microsoft 365 (Outlook, Excel, Teams, SharePoint)
  
  

What will you do?

Accounts Receivable & Banking Support

• Process daily receipting allocations for all payment methods (BPAY, direct deposit, credit card, web payments, and counter transactions)
• Create receipt batches, including web payment allocations and settlement next-day customers
• Perform small balance write-offs (e.g. rounding or $0.01 differences) strictly in line with approved delegations and procedures
• Accurately allocate receipts to invoices to minimise unapplied and suspense items
• Assist with daily and month-end AR/banking reconciliations and provide supporting documentation as required
• Escalate discrepancies, unusual transactions, or potential issues to the Credit Manager
  
  

Customer Account Setup & Maintenance

• Set up new accounts and update existing accounts in the Epicor system for completeness and accuracy (e.g. ABN, addresses, contact details, payment terms) based on information provided by LSC
• Maintain accurate contact information, including updates received via email or internal requests
• Support the closure or archiving of inactive or obsolete customer accounts, following agreed criteria and approvals
• Attach credit applications and other key documents to customer accounts in the ERP or document management system
  
  

Credit Administration Support (Non-Collections)

• Generate and send customer statements and standard account communications (e.g. reminder/overdue letters) in line with pre-set schedules and templates, under direction from the Credit Manager
• Enter and adjust invoice terms where required to align with approved customer trading terms (e.g. correcting system errors from order entry)
• Prepare simple credit notes, pricing corrections, freight credits, and PO adjustments in line with documented guidelines and approvals
• Assist with data clean-up projects, including updating customer ABNs, contact details, and other core data fields
  
  

Customer & Internal Communication (No Collections)

• Manage the Accounts/AR inbox, ensuring emails are responded to or escalated within agreed timeframes
• Provide customers with invoice copies, statements, account summaries, and standard information as requested
• Update customer account details (addresses, email contacts, PO references) from validated requests
• Escalate any emails involving overdue debt, payment disputes, payment plan requests, or collection discussions to the appropriate onshore Credit Controller or Credit Manager
• Maintain a courteous, professional, and service-oriented approach in all written and verbal communications
  
  

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client has been operating since 1926. They have one of the largest ranges of hardware and security products in Australia & New Zealand including solutions from leading manufacturers.

#JoinConnectOS #ConnectOSCareers #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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