Accounts Receivable Analyst - Collections Non-AWS AR Team

Description

Working Conditions:

• Report to office in Pasay City 5x a week ( 6am - 3pm morning shift)
• Role will be supporting Australia region
• Open to fresh graduates in Finance and Accounting with basic understanding of accounting principles and payment processing
  
  

Amazon seeks a Account Receivable Analyst with basic Accounts Receivable & Collections knowledge to join our Amazon Finance team.

As an AR FinOps Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated — someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Key job responsibilities

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.
  
  

Basic Qualifications

• Associates or Bachelors degree in Finance, Accounting, Business Administration, or related field
• 1-2 years of experience in accounts receivable, collections, customer service, or related financial operations
• Basic proficiency in Microsoft Excel (data entry, basic formulas, sorting/filtering)
• Strong communication skills (written and verbal) for professional customer interactions
• Attention to detail and accuracy in data entry and record-keeping
• Basic understanding of accounting principles and payment processing
  
  

Preferred Qualifications

• Associates or Bachelors degree in Finance, Accounting, Business Administration, or related field
• Experience with ERP systems (SAP, Oracle, NetSuite) or collections management software
• Intermediate Excel skills (VLOOKUP, pivot tables, basic reporting)
• Knowledge of credit and collections best practices, including dispute resolution
• Experience in a high-volume transaction environment or shared services center
• Familiarity with payment terms, aging reports, and dunning processes
• Customer service experience in a B2B environment
• Ability to work independently and manage multiple priorities
• Problem-solving skills and ability to escalate issues appropriately
• Understanding of compliance requirements related to collections practices
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - AOSP - Manila

Job ID: A3163842

---