Account Service Manager

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Position Title: Account Service Manager

Job Summary

Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.

Specific Duties & Responsibilities

• Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank’s existing policies and BSP regulations.
• Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
• Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing
• Assists in handling of transaction-related customer complaints and recommend solutions
• Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues
• Performs other related functions that may be assigned from time to time.

Qualifications:

• Preferably a graduate of a Business or Finance course.
• At least 5 years of experience in Loans Operations Processing.
• Background in Commercial Loans and/or Trade Transactions Processing is an advantage.
• Must have a solid background in client or customer-facing roles and stakeholder management.
• Effective communication, presentation, and negotiation skills.

Other Details:

Rank: Junior Officer

Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department

Location: The Shops, BGC