Technical Support Coordinator

Job Description

About the Company

Our client specializes in residential property management services. They provide comprehensive solutions, including tenant screening, leasing, and vacancy management.

They are looking for a Technical Support Coordinator to join their expanding remote team. As a Technical Support Coordinator, you will manage and optimize internal systems and processes while serving as the go-to technical support person for both in-house and remote team members. This role requires strong technical troubleshooting skills, experience with onboarding and training, and a proactive mindset focused on process improvement and operational efficiency.

Key Responsibilities

• Serve as the primary technical support contact for in-house and remote teams
• Troubleshoot system, software, and workflow-related issues
• Manage user onboarding and offboarding processes across systems
• Create and deliver technical training sessions for team members
• Identify inefficiencies and recommend process improvements
• Coordinate with software vendors or external IT support when needed
  
  

Required Skills

• Minimum 2+ years of experience in technical support or IT coordination
• Experience in onboarding and training team members on systems and tools
• Strong troubleshooting and problem-solving skills
• Process improvement mindset with attention to detail
• Ability to manage multiple systems and workflows simultaneously
• Strong written and verbal English communication skills
• Comfortable supporting fully remote teams
  
  

Preferred / Nice To Have Skills

• Formal degree in IT, Computer Science, or related field
• Experience supporting property management or real estate teams
• Familiarity with property management software systems
• Experience documenting SOPs and building internal knowledge bases
• Basic understanding of system integrations and automations
• Experience working with distributed/global teams
• Project coordination experience
  
  

Additional Information

• Engagement: Full-time
• Time zone of the shift: U.S. business hours (EST preferred)
• Preferred locations to hire: Southern Mexico, Nicaragua, Belize, and the Philippines
• Rate range: $6 to $6.75 USD per hour
  
  

Job Details

Role Level: Associate Work Type: Full-Time Country: Philippines City: Manila, National Capital Region Company Website: http://www.workforimpact.com Job Function: Customer Service Company Industry/

Sector: Staffing and Recruiting

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether youre hunting for your Next Job Opportunity or Looking for Potential Employers, were here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

---