Social Media Specialist

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are looking for a creative, data-driven Social Media Specialist to craft compelling content, manage our social channels, build an active community, and analyze performance to refine our overall digital strategy.

As a Social Media Specialist, You Will…

• Develop and execute social media strategies aligned with overall marketing goals.
• Create engaging and high-quality content (text, images, videos, etc.).
• Plan and schedule posts for various platforms.
• Stay up-to-date with social media trends and best practices.
• Monitor and respond to comments, messages, and mentions.
• Engage with followers and build relationships.
• Moderate user-generated content.
• Manage and optimize social media profiles and pages.
• Utilize social media analytics tools to track performance and identify areas for improvement.
• Collaborate with other departments to ensure consistent messaging and branding.
• Analyze social media data and generate reports on key performance indicators (KPIs).
• Provide insights and recommendations based on data analysis.
• Track the performance of social media campaigns and adjust strategies as needed.
  
  

As a Social Media Specialist, You Need…

• High school diploma or equivalent (required).
• Excellent written and verbal communication skills are essential for creating engaging content and interacting with audiences.
• Ability to develop creative and compelling content that resonates with target audiences.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Ability to manage multiple social media platforms and tasks
• efficiently.
• Familiarity with various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) and their best practices.
  
  

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

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