Service Team Leader

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Local Division Manager

__


Your Role And Responsibilities (Mandatory)

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.

The work model for the role is: {onsite/hybrid/remote} {insert Linkedin #}

This role is contributing to the Motion Business - Service in the Philippines. Main stakeholders are {insert main stakeholder groups if available}.

You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
  
  

Our team dynamics (Optional)

You will join a Service team, where you will be able to thrive.


Qualifications For The Role

• Proven leadership in managing service engineers and technicians, driving performance, capability development, and customer satisfaction.
• 3–5 years of experience in Motors & Drives Service, including motors, VSDs, condition monitoring, preventive maintenance, and root cause analysis
• Strong technical knowledge in electrical engineering with the ability to read electrical drawings and technical documentation
• Experience in service project management, resource planning, field service operations, and safety compliance
• Proficient in service management systems, diagnostic tools, digital platforms, and Microsoft Office applications
• Strong analytical, problem-solving, and decision-making skills with the ability to perform under pressure
• Excellent English communication skills and the ability to engage effectively with customers, partners, and internal stakeholders.
• Strong commitment to HSE standards; experience in industrial sectors such as Water, Cement, Mining, Food & Beverage, Power, or Manufacturing is an advantage.
  
  
  

More About Us
ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

---