Luxury Travel Consultant

Job Overview

KDCI Outsourcing is hiring a highly organized and customer-focused Luxury Travel Consultant to join our growing travel team supporting a premium concierge client. This role is responsible for handling high-touch travel arrangements, including flights, hotels, and personalized itineraries, using Amadeus GDS. You will serve as a key support for internal account managers and clients, ensuring seamless and professional travel experiences. Weekend and holiday availability is required due to the nature of the role.

Job Responsibilities

• Research, plan, and book personalized travel itineraries—flights, hotels, and transportation—using Amadeus GDS, ensuring accuracy, cost-efficiency, and alignment with client preferences.
• Issue, reissue, and manage ticketing tasks while actively monitoring Amadeus GDS queues to ensure timely processing and problem-free travel.
• Communicate professionally with clients via WhatsApp, email, and phone, delivering courteous, discreet, and culturally aware service to high-net-worth individuals.
• Monitor “in-trip” clients and respond to real-time travel concerns, providing expert support and proactive solutions, particularly during weekends and holidays.
• Engage directly with clients to offer expert travel advice and resolve urgent travel needs with professionalism and sensitivity.
• Coordinate with internal teams, suppliers, and concierge partners to ensure accurate bookings, pricing, and fulfillment of complex or high-touch travel requests.
• Build and maintain strong supplier relationships, contributing to continuous improvement of services and client experience.
• Maintain accurate documentation in the CRM system, support invoicing and payment coordination, and stay informed on global travel trends and luxury service standards.

Job Requirements

• At least 2 years of experience in luxury travel or concierge services, including personalized bookings such as restaurants or private transfers.
• Proven hands-on experience with Amadeus GDS—must be proficient in booking, ticketing, and handling re-issues.
• Prior experience as an Executive Assistant (EA) is highly valued, especially involving complex travel support
• Background in internal team support, handling travel logistics on behalf of account managers or executives
• Excellent communication skills and professional demeanor across multiple channels (WhatsApp, Email, Phone)
• Strong attention to detail in creating client-ready itineraries and proposals
• Able to work independently and manage weekend and holiday shifts with minimal supervision
• Familiarity with fare rules, rebooking processes, and documentation standards