Communication Specialist

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About The Job

We are looking for a Communications Specialist that will outline the communication strategies and objectives for delivering the information to the right audience at the right time and through the most appropriate channels. The ideal candidate will review communication materials for content, clarity, grammar, and adherence to the brand voice, and will be creative in approaching different platforms, and effective in getting the information out to the intended receiver.

As a Communications Specialist, You Will…

• Develop and write clear, engaging, and targeted content for various platforms, including employee communication, award-nomination forms, press releases, newsletters, speeches, and marketing materials
• Ensure all content aligns with the organizations brand voice and messaging guidelines
• Collaborate with departments to create and disseminate internal communications that keep employees informed and engaged promptly
• Ensure that all communications are properly disseminated
• on the right platform, are easily accessible, and are available within the organization at the right time
• Develop communication plans for internal initiatives, events, and announcements
• Coordinate with the Regional Communications Specialist on all communication activities intended for the region
• Ensure that sharepointe or google folders are updated with new/modified information regarding
• Facilitate meetings with internal stakeholders on communication requests
• Collaborate with the Employee Experience (EX) team to develop communication plans for internal and external initiatives, events, (such as conferences, webinars, and community outreach initiatives), and announcements.
• Organize a communication plan (project tracker included) to execute communication projects efficiently & effectively
• Collaborate with the EX team in creating promotional materials using company tools and/or coordinate with the multi-media specialist or global branding team to design the materials
• Conduct surveys and gather feedback to evaluate communication effectiveness
• Help improve the organization’s employer branding by enhancing the brand’s identity and reputation
• Ensure consistency in messaging across all communication channels Crisis Communication
• Collaborate with the Social Media Specialist in monitoring industry trends, competitor activities, and audience preferences to inform communication strategies
• Assist in developing crisis communication plans and support management during crisis situations
• Coordinate with Global Marketing to prepare statements to media inquiries during crisis Media Relations
• Build and maintain relationships with media outlets to secure positive coverage and manage potential crisis
  
  

• Graduate of Marketing, Digital Marketing, Integrated Communications & Marketing, Advertising, Communications, Media or Public Relations
• At least 3-4 years of work experience in communication
• Social media savvy and pop culture junkie
• Knowledgeable in the technical side of communication
• Proficient in Google suite and experience navigating Canva is preferred
• Knowledgeable and experienced in managing various communication platforms
• Advertising, Event, or Creative Agency experience is an advantage
• Photo and video-editing knowledge and experience is a plus
• Excellent written and oral communication skills, including presentation skills
• Strong interpersonal and relationship-building abilities
• A team player mentality with an enthusiastic and positive attitude
• Self-motivation with a passion to reach goals
• The ability to work both independently and collaboratively with other teams
• Strong attention to detail with the ability to work with a sense of urgency
• Excellent time management and organizational skills with the ability to prioritize multiple tasks