Analyst
Talentmate
Philippines
24th June 2026
2606-19158-267
Job Description
- Handles daily processing and hand-over of all customers’ requests, investigation of customer’s queries and coordination with internal stakeholders for resolution.
- Keeps tracking tool updated and performs daily review of inflow and outflow of requests.
- Ensure effective and timely resolution of customer complaints and requests and monitoring, timely escalating blocking issues to Circle Lead.
- Explores solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context and actively contributes to ING’s library of client solutions.
- Provides relevant information and expertise on business presentations, reporting, training, and other similar activities.
- Adheres to risk and compliance processes.
- Participates in Process Improvement Activities.
- Participates in Audit related and BCP Activities.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Metro Manila |
| Company Website: | https://www.ing.jobs/Philippines/home.htm | Job Function: | Data Science & AI |
| Company Industry/ Sector: |
Banking | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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