Supervisor Front Desk

Job Description

PRIMARY RESPONSIBILITIES:

• Ensure the staff’s knowledge of Hotel features/service, hours of operation, room rates, special packages & promotions.
• Ensure the smooth handling both FIT guests and group check-outs according to standard & procedures.
• Maintain the staff punctually and document the attendance record.
• Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
• Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
• Prepare 2 weekly schedules in accordance with the level of business.
• Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
• Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
• Maintain healthy working environment and good relationship within department.
• Pre-assign the room in the computer and follow through on designated requirements.
• Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
• Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
• Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
• Check all discrepant rooms and resolve.
• Review status of unfinished assignment and follow up action with oncoming supervisor.
• Monitor cashiering procedures:
• Process adjustments, paid outs, corrections, miscellaneous charges.
• Foreign currency exchange
• Post charges, split charges, transfer charges
• Settle guest account
• Close cashier
• Balance cashier summary
• Complete the remittance envelope
• Ensure the telephone is answered within 3 nights with a proper telephones antiquate.
• Maintain a high standard of personnel appearance & hygiene at all times.
• Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
• Handle requests for late check-outs according to established hotel procedures.
• Ensure Group Check-in/outs are handled properly according to established hotel procedures.
• Ensure that traces are resolves and documented.
• Monitoring of house bank in Front Office and ensure that all banks are intact.
• Monitoring safely deposit box procedures inventor the keys and check the record.
  
  

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

• Minimum education of Bachelor degree in Hotel Management or relevant degree.
• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
• Familiar with yield management and cost controls
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills