Senior Tech Operations Analyst

About This Role

Wells Fargo is seeking a Senior Tech Operations Analyst

In This Role, You Will

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals
  
  

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

• 4+ years Windows Administration: Windows 10 / 11 enterprise support and troubleshooting, AD,GPO
• Knowledge in Networking / Structure Cabling
• Apple MAC OS experience is a plus
• Azure / Gen AI Certification is a plus
• Incident, Problem and Change Management
• Tech Operations and Shift Management
• Project Coordination
• Vendor Management
• Intune / Microsoft Endpoint Manager :Device enrollment, compliance policies, configuration profiles, Cloud PC, Office 365
• MacOS enterprise support :Complex OS issues, application conflicts, remediation
• Cloud PC / VDI
• M365
• Intune (Advanced):Policy troubleshooting, compliance remediation, app issues
• ITSM & Process
• Familiarity with automation workflows (Intune / PowerShell scripts)
  
  

• Amenable to work 24x7, weekend and public holidays based on the business need