People Services Specialist

Position: People Services Specialist

Location: Cebu IT Tower 2

Work setup & shift: Hybrid / Shifting

Why join MicroSourcing?

As a People Services Specialist/Senior Specialist, you will be responsible for executing key HR operational services, including employee onboarding, records management, offboarding, and providing administrative support in employee discipline and grievance processes. Reporting to the Head of Shared Services or a People Services Manager/Officer you will ensure consistent, high-quality service delivery, adherence to company policies and local legal requirements, and contribute to a positive employee experience.

Responsibilities

• Employee Onboarding:
• Manage and execute the end-to-end employee onboarding process, including preparing new hire documentation, coordinating pre-boarding requirements, conducting onboarding sessions, and ensuring system updates.
• Ensure a smooth and positive onboarding experience for new hires.
• Employee Records Management:
• Maintain accurate, confidential, and compliant employee records (both physical and digital) in accordance with local labor laws and company requirements.
• Process employee data changes and updates accurately and efficiently in the HRIS system.
• Ensure the integrity and security of all employee information.
• Employee Offboarding:
• Execute the employee offboarding process, including preparing separation documents, coordinating exit interviews, processing final pay requirements, and ensuring system updates.
• Ensure a smooth and compliant offboarding experience for departing employees.
• Employee Discipline and Grievance Support:
• Provide administrative support in the employee discipline process, including preparing documentation, scheduling meetings, and maintaining accurate records.
• Service Delivery and Employee Support:
• Serve as a primary point of contact for employee inquiries related to onboarding, records, offboarding, and basic policy questions.
• Provide timely and accurate responses to employee requests and concerns via email, phone, or in person.
• Escalate complex issues to the People Services Manager/Supervisor or other relevant People team members.
• Process Adherence and Improvement:
• Follow established Standard Operating Procedures (SOPs) for all People Services tasks.
• Identify opportunities to streamline routine processes and provide feedback for potential improvements.
• Utilize HRIS systems effectively for data management and process execution.
• Compliance and Accuracy:
• Ensure all People Services activities are conducted in compliance with local labor laws and company policies in the Philippines.
• Maintain a high level of accuracy in all data entry and documentation.
• Participate in audits and data checks as required.
• Collaboration:
• Work closely with other members of the People team (e.g., Talent Acquisition, HR Business Partners) to ensure a seamless employee experience.
• Collaborate with other departments as needed for efficient process execution.

Systems Processes & Policy

• Ensure all policies & procedures are adhered to, including compliance obligations
• Implement functional organisational design & optimal workforce planning
• Ensure key function policies are in place & are current
• Drive & implement operational excellence in function / line of business
• Ensure compliance within function / line of business
  
  

Client & Stakeholders

• Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
• Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports
• Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
• Financial
• Where appropriate implement & adhere to budgets & focus self & team on growth & cost management
• Focus team on growth & cost management

Key Skills and Capabilities:

• Demonstrated ability to successfully manage People Services
• Problem solving and conflict resolution skills
• Excellence in service delivery
• Proficient written and oral communication skills
• Ability to analyze data
• Ability to motivate and lead teams
• Ability to build relationships & work collaboratively with clients and organisational peers
• Attention to detail
• Negotiation skills
• Analytical skills
• Support the achievement of Microsourcing’s overall objectives, in particular the achievement of the growth strategy and goals.
• Ownership, management of People Services delivery (completion rate to be defined)
• Meet and exceed key delivery SLAs
  
  

Qualifications:

• 1+ years of experience in HR administration, HR operations, or a similar administrative role. Fresh graduates with strong academic performance and a keen interest in HR operations may also be considered.
• Basic understanding of HR principles and practices.
• Familiarity with Philippine labor laws and regulations is an advantage.
• Excellent organizational skills, attention to detail, and a strong focus on accuracy.
• Strong communication (written and verbal) and interpersonal skills, with the ability to interact professionally with employees.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, local HRIS systems) is a plus.
• Ability to handle confidential information with discretion and integrity.
• Strong work ethic and a commitment to providing excellent service.
• May be required to travel and work across various sites
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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