Operations Supervisor

Overall Role Purpose:

Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Accountabilities:

Customers

• Maintain good working relationships
• Co-ordination, discussion and communication
  
  
  

• Assist to keep performance and meet target
• Problem Shooting and Improvement
• Carry out any task that is required by his or her superiors from time to time.
  
  
  

• Ensure all service they provided meet DHL’s requirement
  
  
  

• Ensure hand over processes of shipments and paperwork are normally operated
  
  
  

• Special Request handling
• Communication for daily working process
  
  
  

• Daily working process review, discussion
• People management
  
  
  

• Daily working process review, discussion
• People management
  
  
  

• Daily working process review, discussion
• People management
  
  
  

• Organise appropriate shifts and manning levels to meet business requirements.
• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
• Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports.
  
  
  

• Ensure safe working practices and environment within the shift.
• Participate in quality policy and initiatives e.g. ISO.
  
  
  

• 2-3 years operations experience, preferably within transportation or logistics industry
• Diploma (or equivalent)
• Line Trainer certified
• First Aid certified
• IATA Dangerous Goods Acceptance Certification