Lead Technolgy Operations Analyst

About This Role

Wells Fargo is seeking a Lead Technology Operations Analyst

In This Role, You Will

• Guide complex technology projects with broad impact for the business
• Act as key participant in the plan development for Technology Operations
• Analyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findings
• Lead the development of process and operational improvements
• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Ensure quality and security of the solutions and address remediations as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Set performance standards for the team and ensure operations achieve or exceed performance metrics
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiatives
• Review, approve, and implement recommended changes to plans
• Collaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals
  
  

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

• Infrastructure Knowledge: BTS readiness, rack & stack, tech refresh coordination
• Windows Administration: Windows 10 / 11 enterprise support and troubleshooting, AD,GPO
• Change & Release Management: Change governance, closure compliance
• macOS enterprise support
• Automation / AI :Scripting / Power Automate
• Network/server depth :Firewall / proxy awareness
• Windows 365 admin exposure
• VPN fundamentals
• Service Now
• PowerShell basics (user admin, checks, automation support)
• Project Management
• Vendor Management
  
  

• Amenable to work 24x7, weekends and public holidays based on the business needs.