Instructional Designer

Who We Are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

What you’ll do & how you’ll make your mark

The Instructional Designer plays a critical role in developing and enhancing our learning curriculum. They are responsible for creating engaging instructor-led training and e-learning materials that support our technical products and programs. Collaborating closely with business partners, subject matter experts, and the Learning and Employee Success teams, the Instructional Designer assesses the training needs of our customer-facing support teams. Their goal is to ensure effective training that aligns with our business objectives.

• Work in consultation with business partners, subject matter experts, and course facilitators to identify skill gaps and design engaging course materials and job aids.
• Conduct needs analyses and identify core learning objectives to build effective learning modules (i.e. classroom training, eLearnings, videos, etc.)
• Manage instructional design projects from start to finish
• Upload and manage content in the organization-wide Learning Management System (Workday Learning)
• Facilitate the creation of multimedia content (e.g. video, audio, etc.)
• Revise existing training materials, including, but not limited to, new hire courses, system and process changes to improve effectiveness and learning transfer
• Design, develop, and implement processes and procedures to adequately assess the effectiveness of training, skill acquisition, and retention of knowledge.
• Create, implement, and maintain processes and procedures for effective knowledge management, version control, and communication strategy for training materials
• Work with course facilitators to determine material needs for upcoming courses and coordinate distribution
• Provide train-the-trainer sessions to Learning Delivery Specialists and subject matter experts  
  
  
  

• Bachelor's degree or equivalent experience is required; advanced degree is highly desirable
• A minimum of 1-2 years of Instructional Design experience and professional training experience required
• Strong written communication skills. Must feel comfortable speaking with large groups in online meeting settings and taking notes during conversations.
• Skilled in eLearning design using multiple authoring tools like Camtasia, Articulate 360, (including Storyline and Rise), Powtoon, and Canva
• Experience working with and managing content in an LMS (Workday preferred)
• Strong working knowledge of instructional design, learning methodologies, evaluation and adult learning principles
• Proven ability to effectively consult and work collaboratively with different departments across sites and management levels
• Ability to quickly develop a wide breadth and depth of highly technical knowledge
• Ability to quickly create training courses within a 2-3 week cycle, often working in tandem with Project and Product Managers during development.
• Have a strong working knowledge of small businesses and the use of domains, hosting, email, and site builders used to establish an online presence
• Organization, detail-orientation, time management and project management skills
• Proven ability to work creatively and independently while driving projects to success
• Strong knowledge of facilitation and classroom management skills
• Experience designing training materials for software or other technology, call center environments, and/or customer service/sales curriculum preferred
• Experience with leading AI tools (e.g., Claude, Gemini, Copilot) and demonstrated proficiency in prompt engineering.
  
  
  

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.  
• We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.  
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!  
• Where can we take you?  We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!