Customer Service Agent

We are seeking a friendly, empathetic, and service-driven Customer Service Agent to join our growing team. You will be the first point of contact for customers — providing support, resolving issues, and ensuring an exceptional customer experience through our digital channels.

This role is ideal for a proactive problem-solver who enjoys helping others and wants to grow in a fast-paced, international fintech environment.

Your Focus

• Provide the best possible customer experience by promptly responding to customer inquiries and resolving issues through the company’s digital platforms (chat, email, calls, and other channels).
• Ensure that customer accounts are opened and managed in compliance with company guidelines and regulatory standards.
• Build rapport with customers while addressing questions about products and services.
• Identify opportunities to enhance customer satisfaction and recommend solutions that meet their needs.
• Assist in gathering data and customer insights through various communication channels to support continuous improvement.
• Collaborate closely with other departments to ensure seamless service delivery and issue resolution.
• Support management with ad-hoc projects and administrative tasks as required.
  
  

• Bachelor’s degree (four-year course) or a minimum of 1 year of relevant customer service experience.
• Excellent verbal and written communication skills in English.
• Customer-oriented mindset with strong problem-solving and interpersonal skills.
• Team player with a positive attitude and a proactive approach to work.
• Comfortable working with digital tools, CRM systems, and online communication platforms.
• Ability to handle challenging situations with professionalism, empathy, and patience.
  
  

• A Truly Global Workplace – collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation
• Hybrid & Flexible Work – balance your life and career with remote-friendly policies and modern offices across Europe
• A Culture of Growth – accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)
• Workation Programme – work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive
• Financial Growth Opportunities – invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards
• Private Health Insurance – access full medical coverage for peace of mind
• Internet Allowance – monthly support to stay connected while working remotely
• Snacks in Office – enjoy refreshments and light snacks to fuel your workday
• 13th Month Pay – guaranteed bonus equivalent to one-twelfth of your gross annual salary
• Complete Government-Mandated Benefits – including SSS, PhilHealth, Pag-IBIG, and others
• Up to 20 Days Service Incentive Leave – accrued from Day 1, available after 3 months