Branch Operation Supervisor - Victorias Negros Occidental

Job Purpose

The Happy Customer Supervisor is responsible in managing and leading the overall branch operations, including labor force and dealers, fixed assets and inventories, promo and merchandising, cash management, dealer retention programs, policy implementation, and execution of operational system.

Duties And Responsibilities

• Conducts and facilitates morning call focusing on overall branch operations and Dealers’ reactivation (DFO).
• Registers newly recruited dealer’s details in the system (i.e., PC Net) and verifies credit limit based on submitted requirements.
• Receives call for dealers’ order
• Oversees efficiency of Accounts Receivable (AR) Management (including maturing accounts)
• Updates remote payments
• Ensures proper handling and safekeeping of cash collections and branch funds, responsible in the daily and timely sales deposits as required.
• Ensures compliance to daily sales report and provides monthly operational reports.
• Prepares and sends reports pertaining to Sales Web, Sales Update Logbook,
• Monitors Repeat Purchase Orders and H2H calls.
• Pushes E-commerce sales
• Attends to cashier in the absence of Invoicing Clerk
• Receives deliverable with Warehouse Custodian and Warehouse Assistant
• Trains people and dealers in order to achieve high performing and motivated team.
• Encodes Training Codes to PC Net (GLO System Tagging) from list provided by DFO and certified Great Life Executives
• Conducts periodic performance feedback and employee counseling and coaching.
• Manages and accounts product inventories. These include good warehousing practices, merchandising guidelines, and accurate monitoring of inventory levels to avoid stock-outs and/or over-stocking.
• Ensures FIFO/FEFO Implementation
• Facilitates Daily Cycle Count
• Facilitates the monthly Top 47 SKUs Inventory Count
• Conducts Mid-Day huddle
• Overall responsible for the safety and security of the branch (i.e. CCTV, secured branch access, etc.)
• Ensures Branch compliance to company’s policies
• Escalates complex or recurring issues to the immediate superior.
• Reinforces dealer experience standards, covering product quality, service quality including the service flow and speed, and 5S in the workplace.
• Ensures that all facilities in the branch are well maintained and in good working condition.
• Implements good housekeeping practices and cost savings initiatives.
  
  

• Preferably Bachelor’s degree in Business Management, Accounting, Finance or other analogous courses
• Proficient in Microsoft applications specially Excel
• Minimum two years’ experience as a Supervisor of a team of service professionals
• Good oral and written communication, fluent in English and one Philippine dialect