NA Cash Collections Specialist

JOB PURPOSE/MISSION/SUMMARY:

Provides operational, analytical and administrative support for order entry/fulfillment, logistics/supply chain, reports and customer claims while adhering to rules, audit requirements and international regulations for each customer/country supported. Maintain efficient, timely and effective communication with both external and internal customers. Ensure accurate entry of all required data for all orders into the ERP system. Resolve all administrative issues that may arise during the order fulfillment process, e.g. Price Discrepancy, Minimum Order Quantity, Minimum Order Value, Obsolete or End of Life parts.

Manage letter of credit (LC) requirements to ensure completeness and accuracy. Analyze and resolve delivery block issues in the order so that orders are dropped to Distribution on time to ensure customer requested delivery date is met. Resolves, collects, and manages current, past due and outstanding invoices for assigned accounts of a given geography. Assignments include the preparation of monthly collections reports and collection activities via email correspondence or calls to customers. Interfaces with sales, sales support, marketing, customer service, service, order management, returns and distribution teams in reconciling accounts.

KEY ROLES AND RESPONSIBILITIES:

• Collections
• Responsible for communicating account details to customers;
• Prepares the monthly statement of accounts to be sent to the customers;
• To send aging statement / invoice copies and other documents needed by customers to process payment
• Communicates with customers A/P Team via phone or email on the customers’ payments /payment status;
• Communicates to Accounting the payment remittance details for accounting to apply payments accordingly;
• Ensures that Lexmark denials on deductions are communicated and/or uploaded timely to the customer and payments are received accordingly.
• Ensures that any payment or payback delays are escalated accordingly through the established escalation process within the Sales Team

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Graduate of a Business Administration, Management Accounting and Accounting
• At least 2 years work experience in customer service and accounts receivable/accounting function
• Experience in Enterprise Resource Planning i.e., SAP is an advantage.

How to Apply ?

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