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Customer Care Specialist

Talentmate

Philippines

7th February 2026

2602-19057-87

Job Description

Responsibilities

Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members
Screens assess and process availment cases based on procedures and benefit applications guidelines
Responds to inquiries and complaints at first-hand resolution (if possible) on customers’ feedback and issues raised
Escalates complex availment cases based on set escalation procedures.
Complies to a pre-advised shift schedule and ensures to support Operations 24/7.
Ensures operating costs reduction by property implementing the use of office supplies/facilities including power, internet, and phones

Experience And Training

BPO or HMO experience is an advantage
1 year BPO experience (Technical Support in Telco Account, CSR in Financial Account, or Healthcare Account )

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Metro Cebu Central Visayas
Company Website:	https://www.maxicare.com.ph	Job Function:	Customer Service
Company Industry/ Sector:	Hospitals and Health Care

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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