UX Designer

About Us

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services. About the role

Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns. You will have the exciting and rare opportunity to lead the design of initiatives, building modern and innovative government services.

Key Accountabilities

• Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns.
• Design and validate innovative solutions, working with stakeholders to understand and balance customer, business, technical and regulatory requirements.
• Ensure our products deliver on our organisational goals, meet quality benchmarks and are regularly released.
• Present compelling stories and craft strategies with a variety of stakeholders, bringing them along the journey.
• Contribute to the development and maintenance of design systems, style guides, and interaction patterns to ensure consistency and coherence across our digital platforms
• Plan and participate in user research activities to gain insights into user behaviours, preferences, and pain points, and use this knowledge to inform and validate design decisions through usability testing
• Design and facilitate workshops for alignment, ideation, and iteration – for small and large groups – either remotely and or in-person.
• Initiate and maintain effective relationships, consulting and negotiating with internal and external stakeholders at peer or senior levels. Relying on formal and informal communication channels to achieve goals and engage stakeholders to help them identify areas and opportunities for improvement
• Actively present design decisions for review and buy-in, provide justifications, and incorporate feedback from stakeholders both within and outside the digital team and department.
  
  

Specialist/Technical Expertise/Qualifications

• Demonstrates a deep understanding of end-to-end product design — from discovery and research through to prototyping, testing, and validation with users and data.
• Demonstrates having worked in cross functional product teams, managing and influencing stakeholders, moving design work through stage gates, advocating for the customer, achieving great design outcomes within regulatory and policy requirements.
• Provides evidence of crafting and presenting compelling stories and strategies with a variety of stakeholders, bringing them along the journey.
• Has a proven track record of successfully influencing outcomes with design partners and stakeholders.
• Demonstrates a high level of craft proficiency and extensive product design toolkit, including: Service design and UX tools and methods; research tools, methods and platforms; using Figma to produce high fidelity UI designs and Figjam for collaboration; understanding of and contributions to design systems; knowledge of HIG and Material guidelines, Android and iOS platforms; strong understanding of responsive web design and web design foundations.
  
  

This is an ongoing role. This position is only open to applicants with relevant rights to work in Australia.

For more information, please see the Position Description.

How To Apply

Apply before the advertised closing date 11:59pm on Thursday, 30 April 2026. All applications should include: 

• a resume; and 
• a cover letter which addresses the key selection criteria (within three pages).
  
  

Other Relevant Information

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DTF actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DTF can be worked flexibly, however it may differ from role to role.

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