Client Site Assistant

• This is a professional client-facing role.
• Experience variety across concierge, reception, and mailroom tasks.
• Work with a prestigious corporate client.

About the Role

Drake Business Logistics is a leading provider of Office Support Services in Australia, enabling our clients to focus on what they do best.

We’re looking for a Client Site Assistant for a prestigious corporate client based in Melbourne to assist in delivering an exceptional concierge, reception, and mailroom experience.

This role is designed to act as a substitute for onsite team members when they are away, ensuring a seamless and outstanding service experience for both internal and external stakeholders.

As a member of the onsite support team, you’ll be responsible for managing visitor interactions, front desk operations, and mailroom coordination, maintaining a professional and welcoming environment at all times.

Why Join Our Team?

We value our team members and are committed to fostering your career aspirations. We offer:

• Opportunities to work within prestigious international brands.  
• Regular performance reviews. 
• Ongoing training and support. 
• Strong career development opportunities. 
• An employee reward and recognition program. 

Responsibilities

In this role, you will be responsible for: 

Concierge Service

• Welcoming and managing guests and visitors with a friendly and professional demeanour.
• Providing assistance and information regarding facilities, services, and local amenities.
• Arranging transportation, reservations, and other requests as needed.
• Ensuring guest satisfaction by addressing inquiries and resolving issues promptly.

Reception Duties

• Acting as the professional face of our client, creating a warm and welcoming environment.
• Greeting staff and visitors and managing sign-in/out procedures.
• Answering and directing incoming calls and taking accurate messages.
• Maintaining and updating the phone directory as required.

Mailroom Duties

• Managing inbound consignments and organising the mailroom.
• Recording and distributing incoming items.
• Booking outbound shipments with domestic and international couriers.
• Performing mailroom reporting and administration.
• Assisting with courier services and issuing access cards.
• Entering information into the system and handling relevant documentation.

Required Skills, Qualifications, and Attributes

To be successful in this role, you’ll need: 

• Previous experience in concierge, reception, customer service, or mailroom operations.
• Strong communication and interpersonal skills.
• A professional presentation and customer-first mindset.
• Ability to multitask and work across different service functions.
• Strong organisational and administrative skills.
• Confidence using systems and handling reporting tasks.

Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you.  

We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.   

About Drake Business Logistics

Drake Business Logistics empowers businesses in Australia to focus on what they do best. We manage, transform, and digitise time-consuming processes to improve efficiency, lower costs, and enhance quality.

Working alongside our global partners across seven countries, we empower our clients to focus on their core business.