GBS Lead Billing Associate

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Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível.

Descrição Do Cargo

Job Summary

This position focuses on problem resolution by interfacing and communicating with internal and external customers. He/She prepares, consolidates, and audits various billing reports; maintains customer records and ensures systems are updated accordingly; analyzes source documents and reviews records for accuracy; distributes workload among associates and acts as a resource to assist in resolving their issues/questions. This position performs under broad guidelines.

Responsibilities

• Organizes root cause analysis of systematic and procedural abnormalities causing customer rating and billing errors.
• Develops, implements, assigns, and monitors action plans to ensure account problem resolution.
• Identifies system and procedural opportunities to improve implementation efficiency and increase accuracy.
• Identifies individual associate training needs.
• Audits work performed by associates for accuracy and completeness.
• Responds to customer inquiries as needed.
• Communicates with internal and external customers concerning domestic and international complex issues.
• Participates in projects as directed by management.
• Prepares WOC and KPI to be reported to Management Team.
  
  

• Proficient in Microsoft Office products, especially Excel
• Strong organizational, time management, analytical, and problem solving skills
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Experience with detailed research and analysis of a complex nature where established procedures may not exist
• Prior billing experience - Preferred
• Knowledge of multiple products, services, and business units - Preferred
• Bachelors Degree in Business related field - Preferred
• Proficient English skills (80%)