Credit And Collection Officer

Job Summary

The Collection Officer is responsible for managing delinquent accounts by collecting pastdue loans, specifically those over 180 days and selected Portfolio at Risk (PAR) accounts. The officer ensures proper followup with each client in arrears, based on data generated from GPMIs reporting system and endorsed by the Area Manager.

Specific Tasks

• Collect the past due, 180 days above, and selected PAR in arrears from each delinquent client. The amount to be collected shall be based on the reporting system of GPMI and endorsed by the Area Manager
• Endorse delinquent accounts to Area Manager for legal action and collect payments based on the Legals decisions
• Confirming client information and payment agreements
• Using various skip tracing methods for the present location of clients
• Keep track of assigned accounts to identify outstanding loans and send reminders
• Prepares daily or weekly summary reports
• All payments collected shall be remitted through the GPMI bank account
• Update and review all accounts to keep records of payments up-to-date
• Entertain complaints and questions of the clients.
• Deposit daily the amount collected for the day, and submit all corresponding documentary proof of collection to the Branch Finance and Admin Assistant assigned to the area where she collected; in any circumstance that she may not be able to do so, the Remedial Management Officer is required to turn-over all collected amount and corresponding documentary proof to the Branch Finance and Admin Assistant assigned in the area where she collected;
• Provide Official Receipt to members for any amount she collected;
• Request members who are not able to pay on the scheduled payment date to fill out an official form stating reasons for non-payment.
• Do other tasks assigned by the Area Manager