Admin Navigator 2608

INTERVIEWS WILL BE HELD ON THE 21st MAY.

This role is based at the Family Hub, County Hall, Trowbridge with travel to our other Family Hubs as required.

About Us

Welcome to Spurgeons Wiltshire Family Hub, where families come first. Were dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one-on-one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services. We also have a digital family hub available 24/7. What sets us apart is our amazing team of dedicated professionals who are passionate about making a difference. We provide compassionate guidance, while connecting families with essential resources, and champion their well-being. Together, were building stronger, more resilient communities, one family at a time.

About The Role

We are looking for an organised, proactive and welcoming Admin Navigator to support the smooth running of our Family Hubs. You will be a key point of contact for families, visitors and professionals, ensuring they feel supported, informed and connected to the services they need.

In This Role, You Will

• Provide a warm, professional welcome to families visiting the hubs.
• Respond to enquiries (in person, by phone and digitally) with clarity and empathy.
• Register families and maintain accurate records and databases.
• Coordinate and schedule appointments, meetings, and group sessions.
• Support the team with general administration including documentation, minute‑taking, and communications.
• Manage calendars, bookings, session registers and activity resources.
• Produce marketing materials, activity packs and publications as needed.
• Process and organise data to support reporting requirements.
• Ensure compliance with safeguarding, confidentiality, health & safety and data protection procedures.
• Signpost families to universal support or other colleagues within the hub.
• Support the distribution of Healthy Start vitamins.
  
  

About You

We’re looking for someone who is organised, approachable and confident in supporting both families and colleagues. You’ll thrive in a busy environment and bring a friendly, solution‑focused approach to your work. You will bring:

• Experience in an administrative or customer-facing role.
• Excellent communication skills, written, verbal and digital.
• Strong organisational and time-management abilities.
• Confidence using digital tools, databases and Microsoft Office.
• Attention to detail and accuracy in all administrative tasks.
• Ability to work collaboratively within a supportive team.
• An understanding of safeguarding and data protection (or willingness to learn).
• A flexible, positive, and compassionate approach.
• Ability to travel within Wiltshire as required.
• Desirable qualifications include: NVQ Level 3 or 4 in Business Administration (or equivalent), plus English & Maths to GCSE level.
  
  

Spurgeons is one of the UKs leading childrens charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.

We create family hubs where we’re needed most, providing support with mental health, special educational needs, domestic abuse and all of family life’s challenges. We work through children and family centres, churches, schools and prisons. Putting children first in everything.

The Benefits

• Continuous professional development
• In house learning platform
• Employee Assistance Programme
• Salary sacrifice pension with employers contribution of up to 7%
• Enhanced maternity and paternity pay
• BHFS Health Cash Plan
• Life assurance 2 times annual salary
• Enhanced annual leave
• Additional paid time off at Christmas
• Flu vouchers
• Eye test reclaim
  
  

If you want to find out more about working at Spurgeons please visit our website.

We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.

Spurgeons is a Living Wage Employer.

We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.

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