Steward Supervisor

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Steward Supervisor will be a key member of the pre-opening team, responsible for supervising stewarding operations to ensure the highest standards of cleanliness, hygiene, and efficiency across all kitchens and back-of-house areas. This role will help establish operational systems, train team members, and support the successful launch of Mandarin Oriental Makati.

Key Responsibilities

Pre-Opening Preparation

• Assist in setting up stewarding areas, equipment, and operating procedures.
• Support the recruitment, onboarding, and training of stewarding staff.
• Ensure readiness of stewarding operations for hotel opening.
  
  

Daily Operations

• Supervise stewarding team members in dishwashing, cleaning, and waste management.
• Maintain cleanliness and sanitation standards in all kitchens and back-of-house areas.
• Monitor the use and care of cleaning supplies, chemicals, and equipment.
  
  

Team Leadership

• Assign tasks and schedules to stewarding staff to ensure smooth operations.
• Provide coaching and guidance to team members to uphold standards.
• Promote teamwork, discipline, and a positive work environment.
  
  

Compliance & Safety

• Ensure adherence to HACCP, food safety, and hotel hygiene standards.
• Report and address any maintenance or safety issues promptly.
• Support sustainability initiatives in waste reduction and resource management.
  
  

Collaboration

• Work closely with the culinary and food & beverage teams to support operational needs.
• Coordinate with supervisors and managers to ensure seamless service delivery.
  
  

Qualifications & Experience

• Minimum of 2–3 years’ experience in stewarding or kitchen operations, with at least 1 year in a supervisory role.
• Strong knowledge of hygiene, sanitation, and food safety standards.
• Experience in luxury hotels or resorts preferred; pre-opening experience is an advantage.
• Effective leadership, organizational, and communication skills.
• Ability to work in a fast-paced environment and adapt to pre-opening requirements.
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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