Service Delivery Coordinator

Grow with Australia’s Trusted Healthcare Staffing Experts – With over 40 years of industry leadership and a people-first approach, this organization delivers tailored workforce solutions that truly make an impact.

The Opportunity

Play a key role at the center of operations, coordinating services, supporting Care Managers, and ensuring consistent, high-quality care across in-home programs while driving smooth and efficient service delivery.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup
  
  
  

Staff Testimonial

“I enjoy coordinating care, solving challenges, and helping ensure everything runs smoothly. It’s fast-paced but rewarding, knowing our work directly impacts the quality of care we deliver ” -Service Delivery Coordinator, ASW Philippines.

What You’ll Do

• Coordinate day-to-day service delivery across a diverse client base
• Manage supplier and support worker bookings through the Care Manager system
• Proactively resolve shift gaps, schedule changes, and service issues
• Raise purchase orders (POs) for suppliers and send referrals on time
• Source and onboard new suppliers, providing recommendations to Care Managers
• Support Care Managers with service setup and ongoing coordination
• Liaise with clients, families, and service providers to ensure seamless delivery
• Monitor service schedules and identify potential risks or gaps early
• Ensure all activities and updates are accurately recorded in internal systems
  
  
  

Key Criteria

• Experience in service delivery, scheduling, or coordination roles (e.g., healthcare, aged care, logistics, or similar)
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Confident communicator with experience liaising with clients, teams, and external providers
• Able to stay calm under pressure and handle last-minute changes or service gaps effectively
• Proactive and solutions-focused, with the ability to anticipate and resolve issues
• High attention to detail and accuracy in system updates and documentation
• Comfortable using CRM, rostering, or scheduling systems
• Relevant qualifications in Business Administration, Community Services, or a related field are an advantage
  
  
  

Work setup

• Manila (BGC, Taguig): 6 AM–3 PM (PHT), Hybrid setup, aligned with team (once-a-week onsite).
  
  
  

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