Sales Manager - Catering And Events

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Sales Manager – Catering & Events is responsible for proactively generating catering and events business and supporting the successful launch of Mandarin Oriental, Makati. This role focuses on converting inquiries into confirmed business, building strong client relationships, and coordinating closely with internal teams to deliver exceptional event experiences that reflect the Mandarin Oriental brand.

Key Responsibilities

Pre-opening & Sales Development:

• Support pre-opening initiatives including sales systems setup, standard operating procedures, and market familiarization.
• Proactively source and convert catering and events opportunities in corporate, social, government, weddings, and MICE segments.
• Conduct site inspections and client presentations to showcase the hotel’s event spaces and offerings.
• Assist in market analysis and competitor benchmarking to support positioning and pricing strategies.
  
  

Catering & Events Sales

• Handle incoming catering and events inquiries and manage the full sales cycle from initial contact to contract signing.
• Prepare proposals, contracts, and event outlines in accordance with hotel policies and brand standards.
• Meet or exceed assigned catering and events revenue targets.
• Maximize revenue through up-selling, cross-selling, and customized event solutions.
  
  

Event Coordination & Execution

• Ensure thorough and accurate handover of confirmed events to the Events Operations and Banquet teams.
• Maintain clear communication with clients regarding event requirements, timelines, and expectations.
• Attend pre-event meetings and selected events as required to ensure service quality and client satisfaction.
  
  

Client Relationship Management

• Build and maintain strong relationships with clients, event planners, and local partners.
• Conduct post-event follow-ups to gather feedback and encourage repeat business.
• Represent Mandarin Oriental, Makati at networking events, trade shows, and industry functions as assigned.
  
  

Brand & Service Excellence

• Uphold Mandarin Oriental’s service philosophy, luxury standards, and brand values at all times.
• Ensure compliance with contractual, financial, and operational guidelines.
• Address client concerns professionally and escalate issues when necessary to ensure guest satisfaction.
  
  

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 3–5 years of experience in catering and events sales within a hotel or upscale venue.
• Luxury hotel or international brand experience preferred.
• Pre-opening hotel experience is an advantage.
• Knowledge and experience in Metro Manila events, weddings, and corporate market is desirable.
  
  

Why Join Us?

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
  

We’re Fans. Are you?

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