QA Operations Analyst Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

We are seeking a QA Operations Analyst, Sr. to drive high-quality execution, lead insight generation, and contribute to the delivery of strategic quality programs.

This role serves as a critical bridge between execution and strategy by:

• Ensuring reliable and consistent quality evaluation
• Leading the development of actionable, business-relevant insights
• Ownership of quality programs and initiatives
• Driving continuous improvement across quality processes and enablement effectiveness
  
  

The SQIA operates with a high degree of independence and plays a key role in advancing the organization’s transition toward a proactive, insight-driven, and scalable quality function.

What Youll Get To Do

Quality Evaluation & Execution Excellence

• Conduct audits and evaluations with high accuracy, consistency, and sound judgment
• Ensure adherence to QA frameworks while applying contextual decision-making
• Lead or facilitate calibration sessions to maintain scoring alignment
• Uphold high standards of execution and reliability across QA processes
  
  

Insight Generation & Quality Intelligence Leadership

• Lead the identification and prioritization of high-impact quality insights across teams
• Define and reinforce standards for clear, actionable, and relevant insights
• Translate QA data into prioritized recommendations that influence stakeholder decisions
• Proactively identify emerging risks, patterns, and opportunities
• Ensure insights are aligned to business outcomes and operational priorities
  
  

Enablement Effectiveness & Capability Development

• Own the effectiveness of enablement initiatives within assigned scope (e.g., skill scans, certifications)
• Analyze enablement outcomes to identify:
• Capability gaps
• Adoption challenges
• Opportunities to improve learning effectiveness
• Partner with leadership to refine and evolve enablement frameworks
• Translate findings into targeted improvement actions
• Ensure enablement efforts drive measurable improvements in proficiency and performance
  

Quality Program Ownership (Component-Level)

• Own and drive specific components or workstreams within QODs and quality initiatives
• Lead root cause analysis efforts and contribute to solution design
• Translate program goals into clear and executable plans
• Track progress and drive accountability and follow-through
• Identify opportunities to improve or scale program execution
  
  

Continuous Improvement & Scalable Efficiency

• Identify opportunities to:
• Improve QA workflows
• Enhance reporting and insight generation
• Increase operational efficiency
• Contribute to the development of automation and scalable solutions
• Support the shift from manual QA processes to system-driven approaches
  

Standards, Calibration & Quality Governance

• Act as a quality bar setter for evaluation standards and consistency
• Lead calibration efforts and resolve scoring ambiguities or misalignments
• Identify gaps in QA frameworks and recommend refinements or enhancements
• Ensure QA outputs meet high standards of credibility and reliability
  
  

Success Metrics

• Accuracy, consistency, and reliability of quality evaluations
• Quality and impact of insights and recommendations delivered
• Contribution to measurable improvements in quality performance
• Effectiveness of enablement initiatives within assigned scope
• Progress and outcomes of assigned program components
• Reduction in process inefficiencies and manual effort
• Stakeholder confidence in quality insights and outputs
  
  

Skills And Experience We Value

• Strong experience in Quality Assurance, Quality Analysis, or Customer Operations
• Proven ability to analyze data and generate actionable insights
• Experience contributing to or supporting programs or cross-functional initiatives
• Ability to work independently and manage multiple priorities
• Strong communication and stakeholder collaboration skills
• Experience in process improvement, automation, or scalable solutions is a strong advantage
  
  

What Would Make You Really Stand Out

• Analytical and systems-oriented thinker
• Strong judgment and attention to detail
• Proactive and solution-driven
• Influential and collaborative communicator
• Ownership mindset with a focus on outcomes
• Continuous improvement mindset
  
  

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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