Partner Operations Analyst For Pooling

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Partner Operations Analyst.

We are looking to hire an exceptional Partner Operations Analyst who can work effectively in a rapidly expanding work environment. The successful candidate will work across multiple departments to support sales segment leaders and representatives by providing process initiatives and insights that can be used in forming a sales strategy. This analyst will start primarily crafting structured operational processes, management reports and business dashboards, monitor daily sales operations, and assess periodical performance.

• Periodical Operations Performance Monitoring. Dashboard, reports, and metrics monitoring.
• Actively Drive Project Status. Reporting and Detailed assessment on key steps: Issue identification, problem statement, process flows, gap analysis, solution recommendations, and risk management.
• Cross-Functional Partnership. Facilitate meetings and project work across multiple locations including global offices whilst establishing relationships, prioritizing tasks, driving project achievements from project concept to closure. With enough understanding of the business operations, an analyst will collaborate with leaders across different departments to improve existing dashboards and reports, provide analytics of data, build new management tools, identify improvement opportunities, and recommend decisions on key operational concerns.
• Project Management and Analysis. This role requires strong database manipulation and analytical skills, project management skills, and the ability to undertake projects with multi-functional teams. Projects are likely to focus on improving operational efficiency and maximizing sales opportunities. The analyst will support Partner sales initiatives through the identification of opportunities, creation of project plans, database modeling, interpretation of analysis, recommendation, implementation, and measuring and monitoring results.
• Handling Channel Ops Cases. Partner account updates, manage distribution of leads, and enhance existing processes.
  
  
  

To succeed in this role, you must have experience in:

• 1 year experience in any Sales operations, business process design and/or consulting experience
• Strong analytical, organization, problem-solving and follow-through skills
• Excellent communication skills
  
  
  

Desired Qualifications:

• Experience in Partner Management. Strong understanding of channel processes, ideally with experience or a background in partner management.
• Analytical skills. Strong analytical, organization, problem-solving and follow-through skills. Ability to work on large databases and synthesize them into useful reports and dashboards. Ability to assemble, interpret and apply critical thinking to data to help counsel decisions.
• Tools Experience. Expertise in Google Suite (Sheets, Forms, other integrations) and Microsoft Suite (Word, Excel, Powerpoint)
• Communication and Collaboration. Excellent oral and written communication skills including listening and presentation skills. Ability to motivate change and influence individuals at all levels of the organization. Ability to think and influence both at the strategic and execution level.
• Organization and Multi-tasking. Ability to efficiently prioritize multiple tasks, projects, and target dates simultaneously.
• Project Management Skills. Experience documenting processes using project management methodologies.
• Night Shift: Willing to work on night shift and/or shifting schedules (US Hours).
• Work set-up: Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas).
  
  
  

What we offer:

• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs
  
  
  

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. Were recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, were looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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