Intercom Specialist IGaming Platform

Position: Intercom Specialist (iGaming Platform)

Number of hours: TBA

Schedule: EST

Key Responsibilities:

• Set up, manage, and optimize Intercom for customer support, onboarding, and engagement
• Design and implement automated workflows, chatbots, and messaging campaigns
• Segment users and create targeted messaging strategies based on behavior and lifecycle stages
• Monitor and improve customer support performance (response time, resolution rate, CSAT)
• Collaborate with product, marketing, and support teams to align communication strategies
• Create and maintain help center articles and in-app guidance
• Analyze Intercom data and generate insights to improve user experience and retention
• Integrate Intercom with other tools (CRM, analytics, payment systems, etc.)
• Ensure compliance with iGaming regulations and responsible gaming messaging
  
  
  

• Proven experience working with Intercom (setup, automation, campaigns, reporting)
• Background in iGaming, online betting, or gaming platforms (highly preferred)
• Strong understanding of customer journey mapping and lifecycle messaging
• Experience with chatbot building and workflow automation
• Analytical mindset with ability to interpret data and optimize performance
• Familiarity with integrations (API, Zapier, CRM tools, etc.)
• Excellent written English communication skills
  
  
  

• Experience with compliance in iGaming (KYC, responsible gaming messaging)
• Knowledge of CRM and customer support tools beyond Intercom
• Basic HTML/CSS for message customization