Employee Relations Officer

Job Description

Role Summary

We are seeking a proactive and people-focused Employee Relations Officer to support a growing offshore workforce. This role is responsible for managing employee relations matters, ensuring compliance with labor laws, and fostering a positive and productive work environment aligned with both client and company expectations.

As part of a global offshore staffing model, you will act as a key bridge between employees, internal HR teams, and international clients—helping maintain high engagement, retention, and performance standards.

Key Responsibilities Employee Relations & Case Management

• Serve as the first point of contact for employee concerns, grievances, and workplace issues
• Conduct investigations on employee relations cases (disciplinary, behavioral, performance-related)
• Provide recommendations and resolutions aligned with company policies and labor laws
• Maintain accurate documentation of all cases and actions taken
  
  

• Ensure consistent application of company policies, procedures, and code of conduct
• Support compliance with local labor laws and regulations
• Partner with HR and Legal teams on complex cases and risk mitigation
  
  

• Support initiatives that enhance employee satisfaction and retention
• Assist in organizing engagement activities, wellness programs, and culture-building initiatives
• Monitor employee sentiment and proactively address potential concerns
  
  

• Collaborate with client stakeholders on employee performance or behavioral concerns
• Ensure alignment between client expectations and internal HR practices
• Provide guidance to managers on handling employee relations matters
  
  

• Assist managers in performance improvement plans (PIPs) and coaching strategies
• Facilitate disciplinary processes in a fair and consistent manner
• Promote best practices in people management
  
  

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field
• 3–5+ years of experience in Employee Relations, HR Generalist, or similar role
• Experience in BPO, offshore staffing, or shared services environment is highly preferred
• Strong knowledge of Philippine labor laws and HR best practices
• Proven experience in handling employee cases and investigations
  
  

• Strong interpersonal and conflict resolution skills
• Excellent communication (written and verbal)
• High level of discretion and confidentiality
• Ability to work with global stakeholders and multicultural teams
• Strong organizational and documentation skills
• Problem-solving mindset with a proactive approach