Customer Service Representative Home-based

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview

We’re seeking a Customer Service Representative with strong communication skills, excellent attention to detail, and hands-on experience with Off-Price and Major and EDI wholesale accounts.

The ideal candidate is organized, proactive with the ability to multi-task and prioritize responsibilities to ensure every customer and order receives exceptional support and accuracy.

Responsibilities

• Manage daily EDI 850 and 860 purchase orders.
• Process and allocate orders within ship windows for all accounts.
• Ensure timely submission and receipt of EDI 940/945’s to/from 3PL.
• Manage bulk order distribution and coordinate with internal teams to ensure fulfillment accuracy.
• Manage bulk order entry.
• Open and maintain customer accounts by recording and updating account information.
• Handle customer inquiries via phone and email in a professional and timely manner.
• Request and monitor credit line approvals for new accounts through our factors (Axim, Finance One, Rosenthal and CIT).
• Submit credit inquiries for bulk and major accounts; collaborate with A/R to ensure timely order approvals.
• Assist with order placements, refunds, exchanges, and credit card payments.
• Communicate with sales teams to verify account and order details.
• Partner with the warehouse to ensure orders are shipped accurately and on schedule.
• Run daily and weekly reports on open pick tickets, open orders, and monthly order status.
• Credit-approve open orders for timely shipment.
• Coordinate with production and receiving teams to confirm goods are received and ready to ship.
• Serve as the primary point of contact between customers and sales representatives.
• Resolve product or service issues by identifying problems, determining solutions, and following up to ensure resolution.
• Review all return requests and issue RMA (Return Merchandise Authorization).
  
  

Qualifications

• Must be living within Metro Manila
• Customer service with hands-on experience with Off-Price and Major and EDI wholesale accounts.
• Proficiency in Microsoft Office, with strong Excel skills (required).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Positive team player with a strong customer service mindset.
• Ability to work efficiently under pressure and meet deadlines.
• Fast and accurate data entry (minimum 35 WPM).
• High school diploma or equivalent required; college degree preferred.
• Must be punctual, reliable, and detail oriented.
  
  

Work Schedule: Monday - Friday; 10:00 PM - 7:00 AM Manila Time

Work Setup: Home-based

• Must have at least 50mbps for both download and upload speed
• Must have own laptop/PC for taking assessments and client interviews
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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